Contact
Support
You are already in contact with ADVERTCIX and need assistance on an ongoing exchange, a document or information that was shared.
- Ongoing exchanges
- Documents and information
- Reference
Assistance limited to existing exchanges
This path is reserved for contacts already engaged in a relationship with ADVERTCIX.
Support is for people already in contact with us: a question about an ongoing exchange, a document shared, information communicated, or the data held about you.
This is not a permanent technical helpdesk. We offer no phone support, no live chat and no ticketing system: requests are handled in writing.
If your request concerns a new commercial opportunity, a partnership or an application to the ecosystem, the dedicated forms are better suited.
Assistance form
State the subject concerned and, if you have one, the reference used in our exchanges.
Form integration pending
This form validates your information but does not store it and does not send it anywhere. Online submission will be enabled at a later stage.
When to use this enquiry type
Four situations typically fall under support.
Question about an ongoing exchange
You want clarification on a point discussed or on the next step planned.
Document or information
Something shared needs a correction, a clarification or an addition.
Details to update
Your contact person, email address or professional details have changed.
Request about your data
You wish to exercise a right described in the privacy policy.
Typical subjects handled
Support covers questions linked to an established relationship.
- Clarification of an exchange or a document
- Correction of information that was shared
- Updating a contact person or contact details
- Questions about the scope of ongoing work
- Requests relating to personal data
What happens after you get in touch
Written handling, traced within your existing exchanges.
- 01
Request received
The request is linked to existing exchanges using the email address or reference provided.
- 02
Review of the point raised
We check the elements concerned before replying, to avoid an approximate clarification.
- 03
Written reply
The reply is sent by email, in continuity with the existing exchange.
- 04
Redirection where needed
If the request belongs to another category, we point you to the appropriate form.
No handling time is announced: we prefer not to display a commitment that has not been formally defined.
Useful reading before the conversation
These pages set out our scope of intervention and can inform the discussion.
What we deliver
Context and positioning
- Industries
How we read the issues specific to each type of organisation.
- About
Our mission, methodology and geographic coverage.
- All enquiry types
Return to the Contact page to choose a different enquiry path.
Frequently asked questions
Is your request not a support matter?
The Contact page sets out the five enquiry types and points to the right form.